Hi @jondasnow
I’m sure your issue has nothing to do with aldaril79’s case.
It is very probable that you have not yet enabled UPNP on your router. This has been posted around in the forums a lot, just have a look to other threads, and use the search.
If you don’t succeed open a new support thread with a detailed description of your case to make easy other users to help you ( Include your hardware, your packages versions, screenshots)
EDIT: Just seen you already had made your own thread 